Customer Care Executive, Malad West (Mumbai)

Customer Care Executive, Malad West (Mumbai)

02 Sep
|
JobTrade
|
Mumbai

02 Sep

JobTrade

Mumbai

Job Role Customer Care Executive Handle basic customer queries and complaints through the voice process.

Understand customer concerns and provide accurate information and suitable solutions.

Resolve customer complaints professionally and efficiently.

Maintain a positive and customer-friendly approach during interactions.

Follow company guidelines, processes, and customer service standards.

Escalate complex issues to the appropriate department when required.

Maintain accurate customer information and interaction records.

Support lead generation activities as assigned.

Achieve assigned customer service and performance targets.

Key Skills Customer Service.

Lead Generation.

Domestic BPO.

Voice Process.

Basic communication and problem-solving skills.

📌 Customer Care Executive, Malad West (Mumbai)
🏢 JobTrade
📍 Mumbai

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