FOR LOCATIONS: Pune and Maharashtra

KEY RESPONSIBILITIES

Customer Care

- Handle all incoming queries via calls, emails, and WhatsApp.
- Categorize communication into enquiries, complaints, assistance, and distributorship requests.
- Provide prompt and effective resolutions to customer complaints.
- Collaborate with the Sales Team for product replacements.
- Work with QA to address and resolve consumer concerns.
- Maintain and update the Customer Care Complaint Tracker.
- Prepare and present monthly reports.

Marketing Coordination:
- Coordinate POP material requirements.
- Oversee promoters attendance, reports, and daily sales tracking.
- Assist in creating presentations and merchandising reports.

IDEAL CANDIDATE PROFILE:
- Experience Required: 3-4 years in handling customer care.
- If you are a customer-centric qualified with strong communication and problem-solving skills, wed love to hear from you.

Interested candidates can click on the Join Our Team button apply for the position. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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