The Customer Care Executive is responsible for handling customer inquiries, resolving complaints, processing orders, and ensuring a positive customer experience. The role involves coordinating with sales, logistics, and distribution teams to provide timely support and maintain customer satisfaction.

Key Responsibilities

- Respond to customer calls, emails, and queries professionally.
- Handle customer complaints and ensure prompt resolution.
- Process and track customer orders and deliveries.
- Coordinate with sales, warehouse, and logistics teams to resolve issues.
- Maintain accurate customer records and interaction details.
- Provide product information and support to customers.
- Follow up on customer feedback and service requests.
- Prepare customer service reports and update management regularly.




- Ensure compliance with company policies and service standards.

Requirements

- Bachelor’s degree in any discipline.
- Valuable communication and interpersonal skills.
- Proficiency in MS Office and customer service tools.
- Ability to handle multiple tasks and work under pressure.
- Prior experience in FMCG customer service is preferred.

Skills Required

- Customer relationship management
- Problem-solving skills
- Communication skills
- Time management
- Attention to detail
- Team collaboration

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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🏢 Clarion Cosmetics
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