About Hidesign

Hidesign is a premium leather lifestyle brand founded in Pondicherry, India, known for its handcrafted leather products and distinctive contemporary designs. The brand offers a wide range of products including handbags, wallets, luggage, accessories, and travel products.

With a solid focus on craftsmanship, quality, design, and customer experience, Hidesign has established a presence in India and international markets. The company combines traditional leather craftsmanship with modern design to create products that reflect its distinctive brand identity.

Role Description – Customer Care Executive

- Handle customer queries through calls, emails, WhatsApp, and other communication channels.
- Assist customers with product, order, delivery, return, exchange, and after-sales service queries.
- Coordinate with internal teams to ensure timely resolution of customer concerns.




- Follow up on pending issues and ensure effective closure.
- Handle customer escalations professionally and maintain high service standards.
- Maintain accurate records of customer interactions and follow-ups.
- Ensure a positive customer experience through prompt and professional communication.

Qualifications

- Any Graduate with 1–2 years of experience in Customer Care, Customer Service, Retail, or E-commerce.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Customer-focused with a positive and professional attitude.
- Good follow-up skills and attention to detail.
- Ability to handle multiple queries and work effectively in a fast-paced environment.

📌 Customer Care Executive (Puducherry)
🏢 Hidesign
📍 Puducherry