Customer Care Executive (Hyderabad)

Customer Care Executive (Hyderabad)

02 Sep
|
Eye Gear
|
Hyderabad

02 Sep

Eye Gear

Hyderabad

Roles and Responsibilities :

- Handle inbound calls from customers to resolve their queries and concerns in Malayalam language.

- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.

- Process customer requests efficiently through effective communication skills and product knowledge.

- Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

- 2-7 years of experience in BPO/Call Centre environment or similar industry.

- Proficiency in Malayalam language (speaking).

- Excellent customer handling skills with ability to handle high-pressure situations calmly.

- Solid calling skills with good voice quality for clear communication over phone lines.

📌 Customer Care Executive (Hyderabad)
🏢 Eye Gear
📍 Hyderabad

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