Company Description Interblocco Furniture is a design-forward furniture brand built on the belief that longevity is the quietest form of luxury. The company focuses on creating durable, timeless pieces that combine craftsmanship, quality materials, and functional design.

Interblocco

Furniture serves customers who value long-term investment in well-made products rather than short-lived trends. Team members join a culture that emphasizes attention to detail, customer satisfaction, and sustainable value in every project.

Role Description This is a full-time, on-site CRM role based in Delhi, India. The CRM professional will manage and optimize customer data, track interactions, and maintain accurate records within the CRM system to support sales and service teams. Day-to-day tasks include segmenting customer profiles, monitoring engagement, preparing reports on customer behavior, and coordinating targeted communication campaigns.

The role will collaborate closely with sales, marketing, and operations to enhance customer experience, improve retention, and identify opportunities for upselling and cross-selling. The CRM professional will also contribute to process improvements, ensure data integrity, and support leadership with actionable insights.

Qualifications





- Candidates should possess strong Customer Relationship Management (CRM) skills, including experience with CRM platforms and customer data lifecycle management.
- Candidates should possess solid Analytical Skills and the ability to interpret data, generate insights, and prepare performance reports.
- Candidates should possess effective Communication skills for coordinating with internal teams and engaging with customers in a clear, skilled manner.
- Candidates should possess Sales awareness and the ability to support sales processes through lead tracking, follow-ups, and customer retention initiatives.
- Candidates should possess Project Management capabilities to plan, execute, and monitor CRM-related initiatives and continuous improvement projects.
- Relevant qualifications such as a bachelor’s degree in business, marketing, data analytics, or a related field are beneficial.
- Previous experience in furniture, luxury goods, or retail environments, and familiarity with customer segmentation and campaign management are advantageous.
- Attention to detail, proficiency with spreadsheets or reporting tools, and the ability to work collaboratively in an on-site team environment are preferred.

📌 Crm (Delhi)
🏢 INTERBLOCCO FURNITURE
📍 Delhi