Key Responsibilities Handle regular calls and communication with franchise owners . Coordinate with franchise owners' managers and outlet teams. Explain and ensure implementation of brand SOPs, processes and guidelines .
Take regular updates on outlet operations, sales, staffing, inventory and issues. Coordinate with internal teams to resolve franchise-related problems. Follow up on pending operational requirements and ensure timely closure.
Conduct regular SOP compliance and outlet performance checks . Maintain records of franchise communication, issues and action points. Escalate critical operational issues to the management.
KRA / KPIs SOP Compliance: 90%+ across outlets Issue Resolution: Close franchise issues within defined TAT Regular Follow-ups: 100% scheduled franchise calls/updates completed Manager Coordination: Ensure outlet managers understand and follow SOPs Outlet Performance: Track and improve operational performance Reporting: Weekly franchise performance & issue report Franchise Satisfaction: Maintain solid relationship and communication with franchise partners