- Handle customer calls, WhatsApp messages, and follow-ups.
- Maintain good relationships with existing and potential customers.
- Follow up with leads and update customer details in the CRM system.
- Resolve basic customer queries and coordinate with the concerned team.
- Maintain accurate records of customer interactions and follow-ups.
- Make regular follow-up calls to improve customer conversion and retention.
- Prepare daily/weekly follow-up reports.
Requirements
- Fluent in Tamil – speaking is mandatory.
- Good communication and interpersonal skills.
- Basic knowledge of computers and MS Excel.
- CRM software knowledge is an added advantage.
- Freshers with good communication skills can also apply.
- Candidates should be proactive, polite, and customer-focused.
Preferred Skills
- Tamil communication
- Customer handling
- Telecalling & follow-up
- Basic CRM knowledge
- MS Office / Excel
- Good convincing and negotiation skills