This position receive calls from UPS end-users from Region Offices, Air Gateways, Sorting Hubs and Package Delivery Centers throughout the UPS Network primarily in the United States. He/She resolves issues with ID re-sets, basic troubleshooting and email, handles Internet Explorer issues, and troubleshoots and dispatches basic hardware issues for Telcom problems (telephone/pagers/radios).
Responsibilities
- Processes calls from UPS end-users.
- Troubleshoots ID re-sets, email, Internet Explorer and basic hardware issues.
Qualifications
- Ability to work in a rapid-paced 24x7 operation
- High school diploma, GED or International equivalent