- Founded in 2019, zingbus is building the most trusted brand for intercity travel. Keeping reliability and safety at the core, we are building a two-sided platform that delivers standardized journey experience for travelers and increased earnings for our supply partners.
- We connect 300+ cities across the country through our daily services and have served 2.5 Mn+ unique customers so far and are aggressively working towards the fleet electrification and establishment of charging technology and infrastructure.
- Raised Series A from Y Combinator, InfoEdge, AdvantEdge, and other prominent investors from India and Silicon Valley. Also, closing a large round with one of the largest global, corporate VC
Position: Crew Trainer
Location: Hyderabad
Job Summary:
As a Crew Trainer, you will be responsible for ensuring the quality onboarding, training,and performance of the Zingbus bus crew. Your primary goal is to create a pleasant and safe working environment for bus crew, and assisting them with any needs they may have during their tenure with Zingbus.
Key Responsibilities:
1.
Crew Onboarding and Training:
- Collecting, shortlisting, interviewing, and training the bus crew for Zingbus.
- Managing and revising the crew related SOPs and policies
- End-to-end management of Crew NPS and performance metrics.
2. Crew Performance
- Managing and maintaining the Crew Performance as per Zingbus standards.
- Making sure there are minimum to zero crew related complaints across all channels.
- oking after Crew Call Quality and Behaviour rating.
3. Communication and Coordination:
- Managing and assigning the trips to Crew post training.
- Developing Channels for weekly Crew communications.
- Provide regular policy updates to Crew in case of any changes in policy.
Qualifications:
- Any Bachelor's degree.
- Outstanding communication and interpersonal skills.
- Ability to work in a rapid-paced, dynamic environment.
- Previous experience in onboarding and training blue collar workforce