Key Responsibilities

- Maintain and update customer information in CRM systems.

- Support the Senior CRM Manager in developing customer retention strategies, budgets, and roadmaps.

- Analyze and manage CRM data using Microsoft Excel.

- Conduct regular status meetings and gather feedback from the sales team.

- Coordinate with operations and product teams to prioritize CRM-related projects.

- Ensure data is accurate, organized, well-documented, and easy to maintain.

- Stay updated on new CRM processes and product information.

- Send quarterly client communications, marketing invitations, and other CRM campaigns.

- Continuously improve sales and CRM knowledge.

Required Skills

- 13 years of CRM, customer service, sales support, or related experience.

- Advanced proficiency in Microsoft Excel (mandatory).

- Experience with Zoho CRM (preferred).

- Solid numerical and analytical skills.

- Excellent organizational and communication skills.

- Ability to manage multiple tasks and collaborate across teams.

- Attention to detail and commitment to data accuracy.

- Eagerness to learn and grow professionally.

📌 Crm Executive (Mumbai)
🏢 Talent Corner HR Services
📍 Mumbai