Key Responsibilities

- Define and maintain CMDB governance standards, data ownership models, CI classes, relationship rules, and lifecycle processes.

- Implement and manage ServiceNow CMDB, Discovery, and Service Mapping capabilities.

- Drive CMDB data quality improvements through reconciliation, normalization, mandatory attributes, and health dashboards.

- Work with application, infrastructure, network, cloud, and service owners to validate services and CI relationships.

- Support ITSM processes by ensuring CMDB data supports incident impact analysis, change risk assessment, and problem management.

- Prepare compliance, audit, and governance reports related to configuration data accuracy and completeness.

- Identify gaps in data sources,



discovery coverage, service maps, and integration quality.

- Document CMDB processes, standards, roles, responsibilities, and operational procedures.

Required Technical Skills

- ServiceNow CMDB

- Discovery

- Service Mapping

- ITIL configuration management

- Data quality

- Asset management

- Governance

- Compliance reporting

Tools / Platforms Exposure

- ServiceNow CMDB

- ServiceNow Discovery

- Service Mapping

- IntegrationHub or equivalent

- Reporting dashboards

- Asset management tools

📌 CMDB Expert (Chennai)
🏢 Tata Consultancy Services
📍 Chennai