Client Support Specialist - Archetive Solutions Pvt. Ltd. (Kolkata)

Client Support Specialist - Archetive Solutions Pvt. Ltd. (Kolkata)

02 Sep
|
Archetive Solutions
|
Kolkata

02 Sep

Archetive Solutions

Kolkata

Role & responsibilities

- Handle US vendor calls, emails, and text messages.

- Convey accurate and relevant information to clients and other stakeholders.

- Manage the lifecycle of order requests within defined timelines as per SOPs.

- Resolve client/vendor queries over calls and manage the order queue as per SLA.

Preferred candidate profile

- Versatile to work in US shift schedules, with prior US shift experience preferred.

- A Graduate with Minimum 3 plus years of experience in an international KPO / BPO Process would be preferred.

- Excellent oral and written communication skills for US interactions.

- Strong skills in handling emails, text messages, and multitasking.

- Proactive problem solver with the ability to understand and interpret client requirements.

📌 Client Support Specialist - Archetive Solutions Pvt. Ltd. (Kolkata)
🏢 Archetive Solutions
📍 Kolkata

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