Optimist Brand Design Strategy Consultancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are a premier brand development agency dedicated to helping businesses achieve standout brand positioning, compelling brand strategies, and enhanced brand identities. We work with a diverse range of clients, including national and international brands, to create impactful and memorable brand experiences.
Job Summary: We are looking to employ an experienced/fresher locally based Client Servicing Executive to handle all client inquiries, concerns, and complaints professionally.
Responsibilities
Serve as a day-to-day point of client contact (For Key Accounts)
Research and prepare client presentations, reports and conduct in-person client meetings
Understanding client goals/objectives and their entire digital marketing needs including graphic design, Content writing, Search Engine Marketing.
Work jointly with internal team to drive operations
Identify growth opportunities from the client portfolio and drive revenue
Research and keep current on emerging online trends and best practices with cross functional teams.
Ensuring client satisfaction and managing escalations.
Collaborate with the relevant teams to address client needs better, providing regular updates to higher management, and upselling company products where possible.
Identify new business opportunities through client referrals.
Requirements
- 0-1 year experience in Marketing and Advertising. or Branding agency will be preferred.
- Positive Communication and Presentation skill.
- Ability to coordinate between multiple clients and cross functional teams on phone , in person and various channels of communication.
- Able to work well under pressure.
- Demonstrate excellent communication, problem-solving, and customer service skills
- Team player