Company Description The VR Company is a leading developer of Virtual Reality (VR) content that provides immersive digital experiences for clients across borders. Using state-of-the-art technology, certified photographers, and drone pilots, the company delivers premium aerial VR, panoramic interactive content, HD virtual tours, walkthroughs, and VR-based field surveys.
It serves diverse industries including Hospitality, F&B;, Education, Real Estate, Automobile, Retail, Medical Facilities, and Tourism, helping them accelerate growth and improve online engagement. The team specializes in 360º walkthroughs and navigation/mapping technologies to redefine how audiences experience online content and support business expansion worldwide.
Role Description This is a full-time, on-site Client Services Representative role based in Thane.
The Client Services
Representative will serve as a primary point of contact for clients, responding to inquiries, managing expectations, and ensuring a smooth experience throughout project lifecycles.
Responsibilities include handling day-to-day communication, coordinating with internal production and technical teams, tracking project status, and addressing service issues or escalations.
The role also involves maintaining accurate client records, supporting basic billing or finance-related queries, gathering feedback, and contributing to continuous improvements in customer satisfaction and service quality.
Qualifications
- Strong Client Services and Customer Service skills to manage relationships and support client needs effectively.
- Clear and professional Communication skills, including active listening and the ability to explain technical concepts in easy terms.
- Focus on Customer Satisfaction with a proactive approach to resolving issues and enhancing the client experience.
- Basic understanding of Finance to assist with invoices, payment status, and service-related billing questions.
- Relevant experience in a client-facing or customer support role, preferably in technology, media, or digital services.
- Ability to work on-site in Thane, manage multiple tasks, and coordinate with cross-functional teams.
- Comfort with digital tools, CRM systems, and documentation practices.
- Diploma or degree in Business, Communications, Marketing, or a related field is preferred.
📌 Client Services Representative (Thane)
🏢 The VR
📍 Thane