This position acts as the bridge between leadership, the internal team, and clients to ensure smooth internal task execution and structured client coordination. This is strictly a coordination and control role, not a strategy role. The core objectives are ensuring no tasks are missed, no deadlines are delayed, no clients are left uninformed, and execution does not depend on the founder.
Key Responsibilities
Internal Execution Control
- Maintain and update the Delegation Tracker and KRA Sheet.
- Ensure all assigned tasks have clear Turnaround Times (TAT).
- Follow up with team members before deadlines and track completion status across departments.
- Escalate delays to leadership with clear context.
- Prepare weekly review reports.
Client Coordination
- Send regular client status updates and coordinate meeting scheduling.
- Track deliverables and timelines while following up for pending documents or information.
- Ensure smooth communication between the client and the internal team.
- Maintain client communication logs and escalate issues in a structured format.
Reporting & Structure
- Prepare a weekly execution summary highlighting task delays and bottlenecks.
- Maintain organized documentation and ensure data discipline across the team.
- Support the implementation of task management systems (TMS).
Role Boundaries (What This Role Does NOT Include)
- Pricing, strategic, or hiring decisions.
- Financial approvals.
- Independent commitments to clients without prior leadership approval.
Required Skills & Ideal Candidate Profile
- 1–4 years of experience in operations, admin, coordination, or client servicing.
- Experience in a service-based business is preferred.
- Robust follow-up discipline with the ability to track multiple tasks simultaneously.
- Organized, detail-oriented, and a structured thinker.
- Excellent written and verbal communication; assertive yet polite.
- Comfortable handling accountability conversations with team members.
- Basic proficiency in Excel / Google Sheets and comfortable adopting software tools.