Job DescriptionExperience in running operations with ITIL processes / ITIL certified.

Excellent Analytical and troubleshooting skill.

Excellent in Verbal, written communication.

Creative thinking in implementing Service improvements (automation, incident reduction, etc.).

Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.

Experienced in running operations following ITIL processes. Experienced in writing RFPs solutions and presentations during client visits.

Experience with leading a geographically separated customers and onshore/offshore teams

Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

Roles ResponsibilitiesInterface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.

- Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.

- define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.

- Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.

- Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

- Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.

Ability

Experience to define at an architectural (in consultation with Architects) and design level of detail,



technical solutions aligned with business problems.

- Experience designing and implementing client facing solutions leveraging involving ServiceNow.

- Experience of performance compliant design, sustainable solution architecture

- Experience implementing and integrating enterprise software applications.

- Analyse and Evaluate alternative solutions and recommends cost effective and productive solutions

- Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.

- Design and develop ServiceNow data model to support process integrations

- Ability to understand ServiceNow lifecycle, multitask, time management skills

- Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

- Business analysis and requirements gathering abilities.

- Ability to learn technology quickly through instruction and self-training

- Practical experience with agile methodologies/tools

Technical Requirement

- Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Additional ResponsibilityImplementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM

Educational RequirementMaster Of Science,Master Of Technology,Master of Business Administration,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

Preferred SkillsTechnology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Service LineCloud Infrastructure Services

📌 CISNGE - ServiceNow Architect (Bengaluru)
🏢 Infosys
📍 Bengaluru