Roles ResponsibilitiesSuccessfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.

- Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.

- Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs.

- Integrations knowledge using REST, SOAP

- Hands-on Experience on Service Portal

- Hands-on Experience on Performance Analytics

- Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements

- Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how toquestions.

- Define complex application development administration and programming standards.

- Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.

- Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.

- Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage





Technical RequirementPrimary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

Additional Responsibility. 2 to 4 years of experience as ServiceNow Developer (implementation role).

- Good knowledge of ServiceNow and ITIL.

- Understanding Scrum Methodology.

- Solid engagement, communication and facilitation skills.

- ServiceNow Certified System Administration

Educational RequirementMaster Of Comp. Applications,Master Of Science,Master Of Technology,Master of Business Administration,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

Preferred SkillsTechnology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-APM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-GRC,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-SPM

Service LineCloud Infrastructure Services

📌 CISNGE - ServiceNow Consultant (Bengaluru)
🏢 Infosys
📍 Bengaluru