Chat Process Executive (Mumbai)

Chat Process Executive (Mumbai)

02 Sep
|
JobTrade
|
Mumbai

02 Sep

JobTrade

Mumbai

Job Role Chat Process Executive Handle basic customer queries and complaints through the Chat process.

Understand customer concerns and provide accurate information and suitable solutions.

Resolve customer complaints professionally and efficiently.

Maintain a positive and customer-friendly approach during interactions.

Follow company guidelines, processes, and customer service standards.

Escalate complex issues to the appropriate department when required.

Maintain accurate customer information and interaction records.

Support lead generation activities as assigned.

Achieve assigned customer service and performance targets.

Key Skills Customer Service.

Lead Generation.

Domestic BPO.

Basic communication and problem-solving skills.

📌 Chat Process Executive (Mumbai)
🏢 JobTrade
📍 Mumbai

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