Company Description

SevakH is India’s fastest-growing legal technology platform for online dispute resolution, headquartered in Bengaluru and serving clients nationwide. Founded in 2018, the organization focuses on making access to justice faster, more affordable, and less complex through a secure digital-first platform. SevakH connects individuals, MSMEs, corporates, and institutions with a nationwide network of empanelled legal professionals and trainers.

Its services span mediation, arbitration, conciliation, negotiation, legal consultation, training, and legal process outsourcing. By operating at the intersection of law, technology, and access, SevakH contributes to a more inclusive and efficient judicial ecosystem in India.

Role Description The Case Coordinator is a full-time hybrid role based in Kozhikode, with flexibility for some work from home. In this role, the individual will manage dispute resolution cases end-to-end, including intake of new cases, documentation, and scheduling sessions between clients and legal professionals.

The Case

Coordinator will act as a primary point of contact for clients, provide clear communication about processes, timelines, and next steps, and ensure a high standard of customer service. Day-to-day responsibilities include maintaining accurate case records in digital systems,



coordinating with mediators and other legal experts, tracking case progress, and supporting efficient resolution. The role may also involve liaising with insurance providers or partner organizations when relevant and contributing to process improvements that enhance client experience.

Qualifications

- Strong case management skills, including organizing information, maintaining records, and tracking case progress.
- Background or experience in social work, community services, or working with diverse client populations.
- Excellent communication abilities, including clear verbal and written communication and active listening.
- Proven customer service skills, with a focus on empathy, conflict resolution, and client satisfaction.
- Basic understanding of insurance-related processes or willingness to learn and coordinate with insurance stakeholders when required.
- Bachelor’s degree in social work, law, psychology, management, or a related field is preferred.
- Comfort with digital tools, case management software, and online communication platforms.
- Ability to work independently and collaboratively, with solid time management and attention to detail.
- Fluency in English and local languages relevant to Kozhikode, Malappuram & Kannur; additional Indian languages are an advantage.

📌 Case Coordinator (Kozhikode)
🏢 SevakH
📍 Kozhikode