Company Description Voice India AI is a comprehensive multimodal AI communication platform designed for organizations managing collections, receivables recovery, and large-scale customer engagement. The company specializes in multilingual AI voice agents with regional dialect support across 11 Indian languages, agentic AI for agile, real-time conversations, and omnichannel outreach via Voice, WhatsApp, SMS, and intelligent dialers.

Voice

India AI emphasizes on-premise deployment and strict compliance with RBI, TRAI DLT, and DPDPA 2023, ensuring data sovereignty and regulatory alignment for highly scrutinized institutions. Its collections-first intelligence supports complex workflows such as DPD bucket logic, PTP tracking, LOD escalation, and field agent handoff, serving sectors including banking, NBFCs, telecom, fintech, insurance, utilities, and housing finance.

As a Telecaller, you will be responsible for handling customer interactions and achieving the assigned business and calling targets. Your key responsibilities will include:

- Making outbound calls to customers as per the assigned calling database and process requirements.
- Handling Hard Bucket Calling, prioritising and following up with high-potential/priority customer leads.
- Following up with customers through calls to generate interest, resolve queries, and drive the required action/conversion.




- Understanding customer requirements and providing accurate information regarding the L&T; process, products, services, or offerings.
- Maintaining professional and courteous communication with customers at all times.
- Following the prescribed calling scripts, processes, quality standards, compliance guidelines, and escalation procedures.
- Maintaining accurate records of all calls, customer interactions, follow-ups, outcomes, and commitments in the designated system.
- Conducting timely follow-ups on leads and ensuring that assigned leads are appropriately tracked until closure or disposition.
- Meeting the daily, weekly, and monthly calling and performance targets assigned by the management.
- Working towards achieving assigned conversion, productivity, quality, and revenue/business targets, as applicable to the L&T; process.
- Maintaining the required call quality, attendance, punctuality, productivity, and adherence standards.
- Escalating customer concerns or issues to the concerned team/supervisor whenever required.
- Participating in training, performance reviews, team meetings, and process-related activities as required.
- Adhering to all company policies, confidentiality requirements, and applicable process guidelines.

📌 Call Center Representative (Bengaluru)
🏢 Voice India
📍 Bengaluru