CA-UIM Subject Matter Expert (SME)

Enterprise Infrastructure Monitoring | L3 / Technical SME

Experience

8-13 years

Location

Bangalore - Think Campus

Employment

Full-time

Support Model

24x7 rotational / on-call

1 Role Summary The CA-UIM SME will provide end-to-end technical ownership of the Broadcom CA Unified Infrastructure Management (CA-UIM / DX UIM) monitoring platform and its integrations. The role requires deep hands-on expertise in architecture, administration, upgrades, probe configuration, alert engineering, troubleshooting, automation, reporting, and operational governance across large-scale hybrid infrastructure environments.

The SME will serve as the L3 escalation point, drive platform stability and monitoring quality, guide the operations team, and translate infrastructure and service requirements into scalable, supportable monitoring solutions.

2 Key Responsibilities

- Own the CA-UIM platform lifecycle, including architecture review, installation, configuration, patching, upgrades, capacity planning, high availability, disaster recovery readiness, and technical roadmap.
- Administer Primary Hub, secondary or robot hubs, robots, Operator Console, Alarm Server/NAS, discovery services, data_engine, queues, probes, tunnels, packages, and reporting components.
- Design and configure monitoring for Windows, Linux/Unix, AIX, Solaris, VMware, databases, middleware, applications, URLs, services, processes, network devices, storage, and hardware health.
- Define and govern probe standards, QoS metrics, thresholds, baselines, severity mapping, suppression, correlation, escalation, notification, and maintenance policies.
- Troubleshoot complex platform issues across hubs, robots, probes, queues, database connectivity, alarm flow, data collection, performance, reporting, and integrations.




- Integrate CA-UIM with ServiceNow or other ITSM/event-management platforms using gateways, web services, REST APIs, scripts, and approved automation mechanisms.
- Administer and support associated Broadcom monitoring products such as CA Spectrum, DX NetOps Performance Management, NFA, NCM, CABI and Jaspersoft where applicable.
- Develop dashboards, operational reports, service-review views, capacity trends, and executive insights from monitoring data.
- Lead monitoring onboarding and decommissioning, including requirement validation, configuration, QA, handover evidence, CMDB alignment, and documentation.
- Drive alert-noise reduction, duplicate-alarm elimination, threshold tuning, false-positive reduction, automation, and proactive detection improvements.
- Act as the technical lead during major incidents, problem investigations, change implementations, upgrades, migrations, and recovery activities; produce explicit RCA and corrective-action documentation.
- Maintain audit-ready architecture documents, monitoring design documents, SOPs, runbooks, configuration standards, access/RBAC records, inventories, and knowledge articles.
- Mentor L1/L2 engineers, conduct technical reviews and knowledge-transfer sessions, and raise the team's capability in CA-UIM administration and troubleshooting.
- Coordinate with infrastructure towers, application teams, security, database, network, backup, cloud, ITSM, vendors, and customer stakeholders while ensuring change, security, and compliance adherence.





3 Mandatory Technical Skills

- Strong hands-on administration of CA-UIM / DX UIM in a large enterprise environment, including multi-hub architecture, robots, probes, queues, tunnels, packages, Operator Console, NAS/alarm processing, discovery_server and data_engine.
- Practical experience implementing and supporting server, application, database, network, storage, virtualization, service, process, log, URL, SNMP and hardware monitoring.
- Expertise in probe deployment and configuration, monitoring templates, super packages, QoS, thresholding, alarm policies, pre-processing, suppression, correlation and maintenance schedules.
- Experience with CA Spectrum and DX NetOps components such as Performance Management, NFA, NCM, CABI/Jaspersoft, integrations and data-source management.
- Hands-on experience with upgrades, patching, platform migrations, performance tuning, capacity planning, high availability, backup/restore coordination and DR validation.
- Strong troubleshooting across Windows and Linux platforms, networking, SNMP, ports, services, certificates, logs, SQL databases, queues, APIs and distributed application dependencies.
- Working knowledge of Microsoft SQL Server used by CA-UIM, including basic SQL querying, database health, data-retention considerations and collaboration with DBA teams.
- Experience integrating monitoring tools with ServiceNow or comparable ITSM/event platforms through gateways, REST APIs, web services or scripts.
- Scripting or automation capability using PowerShell, shell, Python, Lua or equivalent, with focus on repeatable monitoring administration and data extraction.
- Strong ITIL-aligned incident, problem, change, request, configuration and knowledge-management practices, including major incident support and RCA.

📌 CA UIM Monitoring (Bengaluru)
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