Company Description

ThinkOwl is a cloud-based, AI-powered SaaS platform that delivers end-to-end customer support solutions, from ticket management to client engagement. Its product suite—OwlDesk, OwlForce, and ThinkOwl CONVERSATIONS—automates routine tasks, boosts agent productivity, and enhances service efficiency across multiple channels. The platform combines helpdesk functionality, conversational and generative AI, and an omnichannel environment to enable seamless customer interaction and real-time insights into KPIs.

ThinkOwl is ISO-certified and adheres to high security standards, offering a robust, scalable solution trusted by over 5,000 users worldwide. Continuous innovation and product improvement are core to the company, making it an attractive workplace for professionals interested in cutting-edge customer experience technology.

Role Description

This full-time, on-site Business Development Representative role is based in Pune City. The role focuses on identifying and qualifying current business opportunities, nurturing leads, and building strong relationships with prospective and existing customers. Day-to-day tasks include researching target markets, conducting outreach via phone, email, and social channels, scheduling and participating in product demos, and collaborating closely with sales and marketing teams to drive pipeline growth.

The Business Development

Representative will maintain accurate records in CRM systems, prepare basic sales reports, and provide feedback to internal stakeholders on customer needs and market trends.



The role also involves understanding ThinkOwl’s product offerings to clearly communicate value propositions and support potential clients through the early stages of the sales cycle.

Qualifications

- Candidates should possess skills in lead generation, prospecting, and pipeline management to create and qualify new business opportunities.
- Candidates should possess skills in customer relationship building, negotiation, and consultative selling to engage prospects and convert opportunities.
- Candidates should possess skills in written and verbal communication, presentation, and interpersonal interaction for effective client engagement and internal collaboration.
- Candidates should possess skills in market research, data interpretation, and use of CRM tools to track activities and inform sales strategies.
- Candidates should possess a basic understanding of SaaS, cloud-based solutions, and AI-driven customer support technologies or a strong interest in learning these domains.
- Candidates should possess strong organizational and time-management skills, with the ability to prioritize tasks and work towards targets in a fast-paced environment.
- Relevant qualifications such as a bachelor’s degree in business, marketing, or a related field, or equivalent practical experience, are beneficial.
- Prior experience in business development, inside sales, or customer-facing roles in technology or software companies is an advantage.
- Candidates should demonstrate a proactive, goal-oriented mindset and the ability to work effectively with cross-functional teams on-site in Pune City.

📌 Business Development Representative (Pune)
🏢 Thinkowl
📍 Pune