You'll be closing warm and cold leads. The human voice a customer hears after they've already shown interest in Uberlyfe whether that's a WhatsApp inquiry, an abandoned cart on our website. This is a conversion-focused role with warm and cold calling.
What you'll do day-to-day
- Monitor and respond to all inbound WhatsApp messages within defined SLA (target: under 15 min)
- Pull daily abandoned cart reports and prioritise follow-ups by cart value and recency
- Call or message in-store visitors within 24 hours of their visit and maintain a follow-up cadence
- Develop solid product knowledge across all Uberlyfe SKUs size, mechanism, fabric options, and delivery timelines
- Communicate accurate delivery timelines based on customer pincode and warehouse availability
- Log every lead, conversation, and outcome in CRM or tracking sheet daily no leakage
- Handle post-purchase queries and coordinate with ops team for delivery/exchange concerns
- Share weekly conversion and objection reports with the founder
Must-Haves
- 5--6 years in inside sales, tele-sales, or a customer-facing role
- Fluent in English and Kannada or Hindi (spoken)
- Comfortable on WhatsApp, phone calls, and basic spreadsheets
- High ownership follows up without being reminded
- Patient and consultative with customers who take time to decide
Nice-to-Haves
- Experience selling furniture, home decor, or big-ticket items
- Familiarity with Shopify or e-commerce order flows
- Used WhatsApp Business or any CRM (even basic)
📌 Business Development Executive (Bengaluru)
🏢 Uberlyfe
📍 Bengaluru
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