Job Role: Business Analyst

If youre passionate about serving as the product owner and primary relationship owner for top-tier client accounts with a focus on technical product management, and if you believe in owning what you help build like we do, then you'll feel right at home with us at Advantage Club.

Key Responsibilities:

- Account Management: Manage multiple accounts, developing and maintaining positive working relationships with all customer touch points, ensuring technical requirements and expectations are met.
- Client Retention and Growth: Drive client retention, renewals, upsells, and client satisfaction by leveraging technical solutions and insights.
- Product Development: Gather and document client requirements, translating them into explicit tickets/specs.
- Technical Campaign Management: Collaborate closely with Associate Account Managers and Ad Operations on campaign set-up, receipt of creatives, technical optimization, troubleshooting, and quality assurance.
- End-to-End Process Ownership: Own the operational lifecycle of client requests- from intake to resolution/delivery-ensuring client visibility at each stage.
- Customer Success Analysis: Utilize analytics and work with Ad Operations to determine root causes of customer success or failure, driving technical requirements for product or process enhancements
- Performance Metrics: Partner with internal cross-functional teams to understand customer goals and key performance metrics, ensuring technical solutions exceed those goals.
- Data-Driven Management: Leverage technical tools (e.g., Excel, SQL, Python) and quantitative data to manage campaigns effectively, ensuring high customer satisfaction and renewal.
- Process Improvement: Provide input into new technical processes and workflows as needed to enhance operational efficiency.
- Customer Service Excellence:



Maintain superior customer service levels and operational excellence through the application of technical insights and strategic initiatives.
- Client Calls & Reviews: Lead regular calls with client stakeholders

(weekly/monthly business reviews, status updates), presenting progress blockers, and next steps and going through trackers regularly.
- Email & Query Management: Own client mailbox/query resolution-respond to day-to-day client emails within defined SLAs, escalate technical issues to the right internal team.
- Requirement Documentation: Document client requirements as BRDs, functional specs, or process notes and translate them into actionable tickets for the product/engineering team.

Technical/Operational Requirements and Skills:

- Technical Engagement Skills: Dynamic personality with the ability to effectively engage and influence technical and non-technical audiences across all business processes.
- Communication: Excellent communication skills with the ability to work collaboratively with cross-functional technical and business teams.
- Technical Proficiency: Advanced knowledge of Excel, SQL, Python, and APIs.
- Ticketing/Tracking Tools: Experience with Jira, Zoho, Excel and data tracking and analytical skills.
- Business and Technical Acumen: Strong decision-making, analytical, and organizational skills with a consultative approach to manage complex technical client relationships.
- Prioritization and Multitasking: Ability to prioritize and balance multiple technical responsibilities,



ensuring timely delivery of client and internal projects.
- Microsoft Office Suite: Advanced working knowledge of Microsoft Office services.
- Problem-Solving: Proven ability to analyze and solve complex technical business problems.
- SLA & TAT Adherence: Monitor turnaround times for client requests and internal dependencies, flagging risks proactively.
- Educational Background: Bachelors degree in Engineering, preferably in Computer Science or a related technical field, or equivalent practical experience.
- UAT & Sign-off Coordination: Coordinate UAT cycles with clients,

collect feedback, log bugs/issues, and drive sign-offs to closure.
- UX Design: Experience in user experience (UX) design and usability testing.
- Agile Methodologies: Experience working in Agile development

environments, with a strong understanding of Scrum and Kanban methodologies.
- Stakeholder Management: Effectively communicate with and manage expectations of various stakeholders, including executives, developers, designers, and clients.
- Coordination Across Teams: Act as the operational bridge between

client, delivery, engineering, and support teams - chasing updates, unblocking dependencies, following up relentlessly.
- Product Launch: Plan and execute successful product launches, including coordinating marketing, sales, and support activities.
- Metrics and KPIs: Define and track key performance indicators (KPIs) to measure product success and inform future development.
- Task & Tracker Management: Maintain and update task trackers and

issue logs across accounts; ensure timely closure and visibility to stakeholders. Join us at Advantage Club and become a key player in a dynamic team where you can make a significant impact on our clients' success and drive our technical product innovations forward. Apply now to be

📌 Business Analyst (Gurugram)
🏢 Advantage Club
📍 Gurugram