Location: Manyata Tech Park / Whitefield Bengaluru
Salary: 3.2 6.5 LPA + Incentives
Shift: Rotational Shift | 5 Days Working
2 Way Cab Rotational Shift
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Job Role
We are hiring Customer Support Executives for an International E-commerce Voice Process. The role involves handling customer queries related to orders, delivery, returns, refunds, and account support for global customers.
Roles & Responsibilities:
- Handle inbound customer calls professionally
- Assist customers with orders, delivery updates, returns & refunds
- Verify customer and order details accurately
- Create and update tickets in CRM systems
- Coordinate with logistics and internal teams when required
- Ensure high CSAT, quality & productivity standards
Eligibility:
- Undergraduate / Graduate (Freshers & Experienced can apply)
- Excellent English communication skills
- Basic knowledge of Excel & CRM tools
- Comfortable with rotational shifts
Preferred Skills:
- Prior experience in E-commerce or Customer Support
- Ability to handle multiple customer queries efficiently
- Positive problem-solving and communication skills
Interview Process: HR Round Communication/Operations Round Offer Letter
Key Skills
International Voice | E-commerce Support | Customer Service | Inbound Process | Returns & Refunds | CRM | CSAT | AHT | Bengaluru For More Details
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