Role & responsibilities The candidate will be responsible:

- Convince the currents set of ZIM customers to move from Manual mod to electronic mode of Bill of Lading, by having a thorough knowledge of end-to-end Bill of Lading documentation processes;
- Coordinate with customers and move them to digital platform of Bill of lading; Promote a positive customer experience throughout the E/BL adoption journey;
- Respond promptly to customer queries related to the benefits of moving to electronic Bills of Lading platform.
- Maintain service excellence

Preferred candidate profile

- Solid understanding of shipping documentation and international trade practices.
- Knowledge of Incoterms, Sea Waybill, Telex Release, and Express Release.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- 2 to 5 years of experience in Shipping, Freight Forwarding, NVOCC, Logistics, or Documentation Operations.
- Hands-on experience in Bill of Lading preparation and documentation processes
- Customer-centric approach.
- Strong communication skills.
- Problem-solving ability.

📌 Bill of Lading Specialist Caller (Mumbai)
🏢 ZIM Integrated Shipping Services
📍 Mumbai