Manager – Services Business Development (Banking)

Location: Mumbai/Gurgaon – Metro locations

Role Summary

The Services Business Development (BD) leader for Banking will be responsible for driving revenue growth by identifying, shaping, and closing large and complex services-led deals within the Banking and Financial Services sector. The role requires deep banking domain expertise combined with strong go-to-market execution across application services, digital transformation, BPS, data, and managed services.

Key Responsibilities

Growth & Revenue Ownership

- Own and drive services revenue growth across assigned banking accounts (Public Sector Banks, Private Banks, NBFCs, and Global Banks).
- Develop and execute account-based growth strategies, identifying whitespace opportunities across digital, core banking, payments, risk, AML, data, and operations services.
- Build and maintain a robust qualified pipeline, tracking targets from opportunity identification through closure.

Client Engagement & Relationship Management

- Act as a trusted advisor to CXOs, CIOs, COOs, and business leaders within banking clients.
- Lead executive conversations around business outcomes, regulatory compliance, operational efficiency, and modernization.
- Establish long-term client relationships that translate into annuity and multi-year engagements.

Banking Domain Leadership

- Bring strong understanding of banking platforms and processes, including:
- Core Banking, Digital Channels, Payments (UPI, IMPS, Cards)
- Risk, AML, Fraud, LOS, Treasury, CRM, EDW & Analytics

- Translate domain knowledge into differentiated service propositions and value-led storytelling.
- Collaborate with domain SMEs to shape industry-specific solutions.

Deal Shaping & Closure

- Lead deal pursuit strategy including solution direction, win themes,



commercial models, and value articulation.
- Partner closely with solutioning, delivery, finance, and legal teams through the full sales lifecycle.
- Own RFP / RFQ responses, pricing strategies, and contract negotiations for services deals.

Internal Collaboration & Thought Leadership

- Work closely with industry, delivery, and offering teams to align go-to-market priorities.
- Provide market and client feedback to influence service offerings and investment priorities.
- Represent the organization in client workshops, industry forums, and executive briefings.

Required Experience & Qualifications

Experience

- 12–18 years of experience in IT Services / Digital / BPS sales, with a strong focus on Banking.
- Demonstrated track record of closing large, multi-tower services deals (application, digital, data, or operations).
- Experience selling to Indian and/or global banking clients.

Domain Expertise

- Robust functional understanding of banking operations and technology landscapes.
- Experience positioning services around:
- Core modernization
- Regulatory & compliance transformation
- Digital banking and payments
- Data, analytics, and risk platforms [Banking Expertise | Outlook]

Skills & Competencies

- Strong executive presence and consultative selling skills.
- Ability to articulate complex solutions in clear business language.
- Strategic thinking with hands-on deal execution capability.
- Excellent stakeholder management across internal and client organizations.

Education

- Bachelor’s degree in Engineering, Technology, or Business.
- MBA or equivalent management qualification preferred.

Success Measures

- Services revenue growth and pipeline health.
- Win rate on strategic banking pursuits.
- Depth and quality of CXO relationships.
- Contribution to long-term account expansion and client satisfaction.

📌 BD (Sales) (Mumbai)
🏢 Crest'XO
📍 Mumbai