: Email & Ticket Management ExecutiveJob Summary

We are looking for a detail-oriented and organized Email & Ticket Management Executive to manage incoming emails, understand customer or internal requests, and create appropriate support tickets for the relevant teams. The candidate will ensure that every request is accurately categorized, documented, and assigned to the correct department for timely resolution.

Key Responsibilities

- Monitor and manage incoming emails from customers, clients, and internal stakeholders.
- Review and understand the nature of each email or request.
- Create appropriate tickets in the ticketing system based on the information received.
- Categorize and prioritize tickets according to the type and urgency of the request.
- Assign or route tickets to the appropriate teams or departments.
- Ensure all relevant information from the email is accurately captured in the ticket.
- Maintain accuracy and completeness while creating tickets.
- Follow up on incomplete or unclear requests when additional information is required.
- Ensure tickets are created and assigned within defined turnaround times (TAT).




- Maintain proper documentation and records of requests and ticket status.
- Coordinate with internal teams to ensure smooth ticket routing and resolution.

Required Skills & Qualifications
- Good written and verbal communication skills.
- Strong email reading and comprehension skills.
- Attention to detail and accuracy.
- Ability to understand and categorize different types of requests.
- Basic knowledge of ticketing or CRM systems is preferred.
- Good organizational and time-management skills.
- Ability to work in a fast-paced environment.
- Basic computer skills, including MS Office and email management.

Preferred Experience
- Experience in Customer Service, Email Support, Back Office, Operations, or Ticket Management is preferred.
- Freshers with good communication and computer skills may also apply.

Contact HR Interested candidates can reach out to the HR via WhatsApp or phone call at (phone hidden) for more information or to apply.

Pay: ₹45,000.00 - ₹55,000.00 per month

Perks

- Commuter assistance
- Paid sick time
- Provident Fund

Work Location: In person

📌 BDE (Business Development Executive) (Gurugram)
🏢 SaaS
📍 Gurugram