About the Role

Paydoh is a digital banking and fintech platform focused on delivering innovative financial products and seamless digital banking experiences.

We are looking for an experienced Banking Integration & Partner Bank Stakeholder Manager to work full-time from our partner bank's premises in Chennai.

The candidate will act as the on-ground bridge between Paydoh and the partner bank , ensuring smooth coordination across technology, product, operations, business, compliance and support functions.

This is a high-ownership and execution-oriented role , not merely a coordination, reporting or tracker-management position. The candidate must actively drive stakeholders, dependencies and critical issues towards timely resolution and closure.

Key Responsibilities

1 . Partner Bank Stakeholder Management

- Act as the primary on-ground point of contact between Paydoh and the partner bank.
- Build strong working relationships with stakeholders across Technology, API/Integration, Product, Operations, Business, Compliance, Risk and Support.
- Understand the bank's internal processes, escalation hierarchy and decision-making structure.
- Ensure the right stakeholders are engaged quickly for each issue or dependency.
- Maintain effective communication between operational teams and senior management.

2 . Banking Integration & Implementation

- Coordinate end-to-end banking and API integration activities.
- Drive requirements, API discussions, documentation, sandbox access, credentials, development, testing and production readiness.
- Coordinate with Paydoh's Product, Engineering, QA and Operations teams.
- Clearly document and track bank-side dependencies through closure.

Integration Lifecycle: Requirement → Discussion → Bank Approval → Development → Integration → SIT → UAT → Production Readiness → Go-Live

3. Critical Issue Resolution & Escalation

- Act as the first point of escalation for critical bank-related integration and operational issues.
- Identify issues that may impact development, testing, launch or production operations.
- Fast-track critical issues with the appropriate Paydoh and bank stakeholders.
- Ensure clear ownership, next actions and target resolution timelines.
- Drive issues until closure and escalate unresolved matters to senior management when required.
- Maintain an effective escalation process for P1/P2 and business-critical issues.

4. Testing, Go-Live & Post-Go-Live Support

- Coordinate SIT, UAT and production readiness activities.




- Ensure test environments, credentials, dependencies and API availability are addressed on time.
- Coordinate defect resolution and track UAT issues through closure.
- Support production deployment, go-live and post-launch stabilization.
- Establish a clear support and escalation mechanism between Paydoh and the partner bank.
- Coordinate production incidents and ensure they are routed to the appropriate teams.
- Track incidents against agreed SLAs and drive timely resolution.
- Identify recurring issues and support permanent resolution.
- Ensure smooth handover from project teams to BAU/support teams.

5. Cross-Functional Coordination

Coordinate effectively with

Partner Bank Teams:

Technology, API/Integration, Product, Operations, Business, Compliance, Risk, Information Security, Support and Management.

Paydoh Teams:

Product, Engineering, QA, Technology, Operations, Business, Customer Support, Information Security and Management.

6. Governance & Tracking

- Maintain trackers for requirements, dependencies, owners, milestones, open issues, escalations, risks, SLAs and expected closure dates.
- Conduct regular stakeholder review meetings.
- Provide concise management updates on critical issues and dependencies.
- Proactively identify risks before they impact launch or production.
- Ensure agreed action items are followed through to closure.

Mandatory Candidate Requirements Client-Side / Bank-Side Experience – Mandatory The candidate must have prior experience working directly on the client, bank or partner organization side , managing external technology partners, fintech companies, vendors or implementation teams.

Candidates with only internal project or technology coordination experience and no significant client-side stakeholder management exposure will not be preferred.

Banking / Fintech Experience

- 5–10 years of relevant experience in Banking, Fintech, Payments, Digital Banking or Banking Technology.
- Experience working directly with banks and technology/fintech partners.
- Experience managing multiple stakeholders across business and technology functions.





Integration Knowledge

Strong understanding of

- Banking APIs and API integrations
- Payment systems
- UPI and KYC
- Digital banking and account opening
- Transactions and cards
- Fixed Deposits and other banking products

Experience with core banking platforms will be an advantage.

Key Skills

- Client and bank stakeholder management
- Vendor and partner management
- Cross-functional coordination
- Escalation management
- Issue resolution and follow-up
- Senior stakeholder communication
- Robust ownership and execution

Tamil Language – Mandatory Fluent Tamil communication is mandatory, as the candidate will work closely with stakeholders at the partner bank's Chennai location.

Ideal Candidate The ideal candidate should:

- Have direct experience working with banks or on the client side.
- Understand how banking organizations operate and how to navigate multiple departments.
- Know how to identify and escalate business-critical issues.
- Be comfortable interacting with technical teams as well as senior management.
- Work independently from the partner bank premises.
- Take ownership of outcomes rather than simply tracking tasks.
- Be comfortable working in a fast-paced fintech environment.

Preferred Background Preference will be given to candidates with experience in:

- Bank–fintech integrations
- Digital banking and payment platforms
- Banking API and core banking integration
- UPI and digital banking products
- Client-side technology or program management
- Partner and vendor management
- Production support and incident management
- Digital banking application implementation

What Success Looks Like Right Stakeholder → Right Issue → Right Escalation → Fast Action → Clear Ownership → Timely Resolution → Proper Closure

Success in this role means ensuring that Paydoh's integration, launch and post-go-live operations are not delayed due to bank-side coordination or communication gaps.

The successful candidate will proactively identify bottlenecks, fast-track critical issues, coordinate the appropriate stakeholders and ensure smooth collaboration between Paydoh and the partner bank.

Important Hiring Note: This role requires a strong, execution-oriented qualified with proven client-side or bank-side stakeholder management experience . This is not a project coordinator or MIS/tracker-only role.

Interested candidate can send their CVs to [email protected]

📌 Banking Integration & Partner Bank Stakeholder Manager (Chennai location) (Mumbai)
🏢 Paydoh
📍 Mumbai