- Analytical skills to slice and dice the data and identify the automation opportunity across Service Desk, End User Computing, Hybrid Infra Operations
- Deep understanding of Conversational AI Solutions, Gen AI solutions
- Deep understanding of DEX tools
- Deep understanding of AIOps solutions
- Deep understanding of Agentic AI framework and Agentic AI platform
- Deep understanding of LLM, RAG and integration architecture
Positive Communication and Presentation Skills
Responsibility
1- Solution Architect to draft robust automation solution for the customer to understand the pain area and problem statement shared by the customer.
2- Work with multiple stakeholders to draft the holistic proposal
3- Present and defend the solution to customer stakeholders
4- Excellent presentation skills & ability to articulate automation solutions & technical topics in IT Operation Automation area understood by various levels of customer