Role Summary:

Hands-on IAM specialist responsible for implementing, configuring, and supporting Auth0 solutions on the Customer Identity (CIAM) side within a banking/financial services workplace, including real-time troubleshooting of customer authentication issues.

Key Responsibilities:

Implement and configure Auth0 Customer Identity modules (Universal Login, connections, MFA, Actions/extensibility, attack protection, logging)

Design and support OAuth 2.0 / OpenID Connect flows for customer-facing applications

Debug customer identity issues in real time, with intimate knowledge of JSON Web Tokens (JWT) — claims, signatures, expiry, audience/issuer validation, access/refresh token behavior

Apply and support FAPI 2.0 (Financial-grade API) aligned authentication and authorization patterns

Integrate Auth0 with APIs, applications, and identity federation/SSO where required

Contribute to identity runbooks, playbooks, and process documentation

Support audit and compliance evidence gathering related to customer authentication and access





Escalate and coordinate on critical customer-identity events with senior leadership

Required Experience:

6+ years in IAM / identity security, with 3–5+ years of hands-on Auth0 (Customer Identity) implementation and support experience

Proven experience debugging production customer auth/token issues under time pressure

BFSI client-facing implementation experience preferred

Core Technical Expertise:

Auth0 (Customer Identity / CIAM)

JSON Web Tokens (JWT), OAuth 2.0, OpenID Connect

FAPI 2.0 standard familiarity

MFA, PKCE, token/session lifecycle, secure client patterns

Identity federation and SSO as applied to CIAM

API security fundamentals related to customer authentication

Preferred Certifications

Auth0 / Okta-related identity certifications (as applicable); cloud identity adjacency (e.g., Microsoft Entra ID / Azure AD B2C) a plus

Location / Work Model

Bengaluru (or ThoughtFocus India delivery location) — dedicated to a US banking client account, India-based employment with ThoughtFocus

📌 Auth0 / Customer Identity Specialist (Kochi)
🏢 globalthoughtfocus
📍 Kochi