Role & responsibilities:

- Lead and manage a 300+ member B2C telesales team through multiple levels of leadership.

- Drive revenue, sales productivity, conversion, and overall business performance.

- Develop and execute telesales strategies to achieve business and revenue targets.

- Monitor key metrics such as calls, conversions, productivity, revenue, lead penetration, and customer acquisition.

- Build a strong performance-oriented culture through regular reviews, coaching, and capability development.

- Work closely with cross-functional teams including Operations, Training, Quality, MIS, Product, and Marketing.

- Identify process gaps and implement initiatives to improve sales efficiency and customer experience.

- Manage workforce planning, hiring, retention, and leadership development for the telesales function.

- Present business performance, insights, and action plans to senior leadership.

- Ensure adherence to company policies, processes,



and regulatory requirements.

Preferred candidate profile:

- 16+ years of overall experience, with significant experience in B2C telesales/inside sales.

- Proven experience managing 300+ member teams in a large-scale sales environment.

- Robust experience in managing multiple layers of sales leadership.

- Excellent understanding of telesales processes, sales funnels, and performance metrics.

- Strong analytical, strategic, and people-management skills.

- Ability to build and scale high-performing sales teams.

- Proficiency in the regional language is mandatory.

- Candidates from Insurance, BFSI, Telecom, E-commerce, Consumer Services, or other high-volume B2C sales industries will be preferred.

Apply: [email protected]

📌 Associate Vice President (Hyderabad)
🏢 PolicyBazaar
📍 Hyderabad