Key Responsibilities

Provide process guidance and floor support to Customer Support teams Coach and mentor team members to improve productivity and quality Monitor team performance and identify improvement opportunities Prepare and maintain MIS reports and performance dashboards Analyze operational metrics and recommend process improvements Coordinate with Operations, Training, and Quality teams to drive business goals

Mandatory Requirements Minimum

3+ years of relevant experience

Customer Support Team Handling Experience is Mandatory Hands-on experience managing

Attrition, Shrinkage, Productivity, and Team Performance Solid knowledge of

Advanced Excel

(Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, MIS Reporting) Excellent analytical, communication, and stakeholder management skills

Regional Language is Mandatory

(Kannada for Bengaluru | Tamil for Chennai) Graduation Mandatory

Interested candidates can share their updated CV at:

[email protected] Contact:

Raksha Shukla | (phone hidden)

📌 Associate Team Lead (Chennai)
🏢 Policybazaar.com
📍 Chennai