Job Summary

Sales Operations, Pune, India / Bangalore, India

Associate Provisioning Analyst

Responsibilities

- Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests.

- Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies before making account or feature changes.

- Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams to resolve missing information or provisioning blockers.

- Follow defined SOPs and approval processes to reduce provisioning risk and ensure consistent, accurate execution.

- Support audits, SLA tracking, reporting, case volume analysis, and process documentation.

- Identify repetitive manual tasks and recommend opportunities for process improvement, automation, or AI-assisted workflows.

- Leverage AI tools responsibly to support documentation, case analysis, reporting, workflow efficiency, and process improvement while validating outputs for accuracy.

Requirements

- 0-2 years of experience in SaaS operations, provisioning, sales operations, customer operations,



order management, support operations, or a related role.

- Bachelor s degree in business, Engineering, Information Systems, Computer Science, Operations, or equivalent practical experience.

- Experience working with business systems such as Salesforce, CRM tools, ticketing systems, admin portals, or workflow tools.

- Solid attention to detail and ability to follow structured processes accurately.

- Ability to manage multiple requests, prioritize work, and meet defined turnaround times.

- Strong written and verbal communication skills with the ability to work cross-functionally.

- Experience using AI tools to enhance productivity, innovation, or problem-solving

- Familiarity with Generative AI, with the ability to effectively prompt and produce desired outputs

- Demonstrated ability to leverage AI tools (e.g., ChatGPT, Gemini)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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