As an Associate Product Manager – Conversational AI at IDFC FIRST Bank, you will support the development and scaling of AI-powered solutions that enhance customer engagement, automate workflows, and drive hyper-personalization across digital and assisted banking channels. You will work closely with cross-functional teams to identify impactful use cases and deliver intuitive conversational experiences.
Key Responsibilities
Primary Responsibilities
- Assist in defining the roadmap and strategy for AI-driven banking solutions
- Identify high-impact use cases to improve customer experience, self-service, and operational efficiency
- Collaborate with AI engineers, data scientists, and UX teams to build and optimize AI-powered solutions
- Prioritize features based on business impact, user feedback, and technical feasibility
- Support the development and launch of chatbots, voice assistants, and personalized recommendation engines
- Ensure AI models deliver accurate,
relevant, and compliant responses
- Monitor performance metrics and iterate based on real-time data insights
Secondary Responsibilities
- Work with Growth, Digital Banking, and Customer Support teams to align AI solutions with business goals
What We Are Looking For
Education
- Bachelor’s degree in any relevant stream
- Postgraduate degree (preferred)
Experience
- 2–5 years of experience in product management, AI/ML, or digital product development
Skills and Attributes
- Basic understanding of Conversational AI, NLP, and user experience design
- Strong analytical and prioritization skills
- Ability to collaborate across technical and business teams
- Passion for innovation and customer-centric digital solutions
- Willingness to learn and grow in a quick-paced, tech-driven environment
📌 Associate Product Manager - Conversational AI (Mumbai)
🏢 IDFC FIRST Bank
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.