Job Summary

Organization Background: Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 140 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a solid presence in international shipping and logistics. MOL Information Technology (MOL-IT) is the Digital Transformation Partner of the MOL Group, delivering customized technology solutions that drive efficiency, innovation, and sustainability across the shipping, logistics, and supply chain domains. Established in 1997, MOL-IT operates from three locations-Kolkata, Hyderabad and Mumbai-with a team of over 400 software and management professionals. In alignment with the MOL Group's solid commitment to sustainable growth, MOL-IT is advancing its digital capabilities to support decarbonization, automation, and smart operations.

As part of its growth strategy, MOL-IT continues to deepen its impact within the MOL Group by aligning digital transformation initiatives with the Group's long-term sustainability goals.

For further details about organization, please visit Video - An Introduction to MOL-IT YouTube

Responsibilities

- Monitor the flow of all Functional Support incidents, requests or queries addressed to the Global Support Team in the production system.
- Track all alert emails and take required action
- Follow defined process flow for all cases




- Handle Code Registration Requests from Users.
- Handle Data Provision task.
- Do Primary analysis for responding to user queries
- Provide root cause analysis on reported problems and suggest solutions wherever possible
- Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
- Coordinate with Development System Support teams as required
- Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
- Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
- Update daily log sheets and ensure proper shift hand-over
- Document standard procedures
- Provide support during UAT and Training
- Ensure task timelines are met consistently, and the process standards are followed.
- Gain knowledge of the International Shipping Industry business.
- Become familiar and remain up-to-date with the MOL-IT software applications, standards and guidelines and perform all tasks accordingly.
- To complete all related tasks commiserating the position that may be assigned by the superiors from time to time.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate - Global Support (Kolkata)
🏢 MOL Information Technology
📍 Kolkata