Role & responsibilities

1. Customer Onboarding

- Engage with key customer users to understand their business and technical goals for using Valocity and understanding their activation, onboarding and training needs. Build strong and effective relationships with them
- Advocate customer business use-cases to product development team
- Define and track key performance indicators for the customer onboarding process and ongoing platform monitoring and usage
- Oversee the regular governance reporting for each client, report on customer onboarding status and customer satisfaction levels
- Report monthly on SLA, customer satisfaction and issues for customers and where necessary recommend improvements to process or service to resolve
- Drive customer outcomes, product adoption and customer experience

2. Customer Support

- Lead onboarding implementation and training throughout the onboarding process as required
- Communicate effectively between Valocity and our customers as to what needs to be done, by whom and when and ensuring regular updates on progress
- Take ownership of any challenges and concerns raised by customers and find solutions to assist them
- Build system and processes to deliver customer support in the most effective and effective way, leverage technology to deliver the customer experience
- Creating forms on form builder, setting up the report templates, testing the product when new features are released, escalate issues, report system errors/bugs

3. Valuer Management

- Build relationship with Valuer community
- Support product team with feedback from Valuer community to help enhance the platform to the next level of innovation




- Manage and engage in objection handling and building trust within the Valuer community for Valocity platform

4. Others

- Ongoing training of Valuers and users
- Work with Marketing to build the best possible solutions to impart training and build awareness of the platform
- Provide support for marketing activities to create awareness amongst target group, manage valuer profiles on Valocity, screening applications of valuers who wish to get registered on Valocity Platform
- Leverage data and analytics to drive efficiency, identify gaps and monitor progress
- Work with your teams to identify and deliver positive change and business efficiencies
- Keep up to date with any industry changes affecting the business, represent the organisation in industry forums
- Will support BD, Product and other teams as and when required by the business

Working Relationships

- Lender Users and Valuers
- India Product Team
- India BD / sales team/Marketing

Preferred candidate profile

Personal Attributes

- Experience in managing the Valuers across geographies and understanding of the Valuation process in mortgage lending
- Experience managing an Onboarding and/or Product Support function and team at a global SaaS software company




- Superior problem solving and resolution skills to solve challenges during the customer lifecycle in order to instil trust and account growth from our customers as well as retention rate
- A positive can-do attitude with the ability to work autonomously and as part of a team as we grow our business and operations in India
- Exceptional verbal communication skills with a proven ability to build and maintain strong internal and external relationships
- Results driven mindset, with ability to take on personal challenge of driving and delivering business results and outcomes

Experience

- 3-5 years plus experience in a Valuer Management/ Valuation process
- Success in deepening relationships with Valuer/ Lenders resulting in increased revenue and services bought by the customers
- Experience in leading customer onboarding / support teams with demonstrable understanding of best practice
- Experienced in developing and implementing new systems and processes in a fast-moving environment
- Proficiency in regional language will be a big plus

Qualifications Bachelors degree in related field

Technical Skills

- Has done Valuations or managed Valuers in a large Bank or Lending institution
- Working knowledge of MS office- Excel, PowerPoint, Word etc
- CRM (ideally Hubspot) or such tools to manage support desk

Why Join Valocity

- Join a high-growth global technology company with a significant India opportunity
- Work directly with senior leaders and some of India's leading financial institutions
- Help modernise property decisioning across lending, valuation, project finance and legal workflows
- Represent trusted digital infrastructure built for regulated environments
- Build a career with meaningful growth, ownership and impact

📌 Assistant (Bengaluru)
🏢 Valocity India
📍 Bengaluru