- Maintain a good relationship with Small Businesses.
- Up-sell and cross-sell other payment solutions to existing clients.
- Maintain relationships by fulfilling clients' requirements.
- Understand gaps and resolve merchant issues to avoid transaction disputes while maintaining transaction growth.
- Execute retention plans for churn merchants on a monthly basis.
- Generate current leads for market penetration in transactions and Gross Monetary Value (GMV); track and analyse root causes for transaction drops and drive resolution.
- Maintain brand visibility across the payments market.
- Update merchants on application status, handle daily reports and other status updates,gather market feedback, and analyse competition.
What We're Looking For
- Prior experience in account management, sales or relationship management, preferably in payments, fintech,
or financial services.
- Strong communication and interpersonal skills to build and sustain client trust.
- Ability to identify up-sell/cross-sell opportunities and translate them into revenue growth.
- Analytical mindset to diagnose transaction drops, disputes, and churn, and drive root- cause resolution.
- Comfort working with reports and data to track merchant performance and market trends.
- Self-driven with strong ownership of client outcomes and target delivery.