We are hiring for Assistant Manager/ Deputy Manager (Insurance Sales process)

Location: Navi Mumbai

Role Summary:-

The role involves managing end-to-end sales processes within the insurance sector, focusing on both outbound and inbound sales strategies. The candidate will be responsible for driving end to end sales while managing a team of 80 members. The candidate should have handled multiple LOBs Strong analytical skills and advanced MIS capabilities are necessary to succeed in this role.

The ideal candidate should have a proven track record in tele-calling, end-to-end sales and possess excellent communication skills.

Key Responsibilities:-

- Lead and manage large sales teams, guiding Team Leaders to achieve sales and productivity targets.
- Develop and execute effective sales strategies for outbound and inbound channels aligned with business objectives.
- Use advanced MIS and data analysis capabilities to generate insights, identify gaps, resolve data challenges, and improve sales outcomes.
- Manage dialer operations and campaign configurations to ensure maximum productivity for outbound calling.
- Oversee the full sales lifecyclefrom lead generation to closureensuring strong customer engagement and improved conversion ratios.
- Monitor and evaluate the performance of team leaders, providing necessary support and resources to improve their effectiveness in managing their teams.




- Collaborate with other departments to ensure seamless integration of sales processes with broader company operations.
- Implement quality assurance processes to maintain high service standards and adherence to compliance and company policies.
- Analyze sales trends and performance data to identify opportunities for growth and recommend data-driven strategies.
- Prepare and deliver presentations for clients and internal stakeholders. Demonstrate solid client management skills and manage reviews, feedback loops, and escalations effectively.
- Experience in digital sales environments, contributing innovative solutions to enhance the sales process.

Criteria:-

- Graduate OR 10th + 12th + 3 year Diploma (any stream).
- Minimum 7+ years of experience in BPO sales operations with a strong exposure in outbound and inbound sales (Life/Health/General Insurance).
- Strong leadership, communication, and analytical skills.
- Good understanding of compliance, quality process, CRM tools and dialer management.

Shift: 12x7 rotational (9-hour shift)

Week Off: Sunday (6 days working)

If the above skill set aligns with your current experience, please share your updated resume at [email protected] or connect with me at (phone hidden) for a detailed discussion on the role.

📌 Assistant Manager - Insurance Sales (Mumbai)
🏢 Hexaware Technologies
📍 Mumbai