Technical Cluster Lead -

Position Overview The Technical Cluster Lead is responsible for overseeing technical operations, service delivery, and team performance across a designated cluster of properties or markets. This role focuses on operational excellence, technical innovation, and cross-functional collaboration to ensure optimal building performance and client satisfaction within the assigned cluster.

Key Responsibilities

Cluster Operations Management

- Lead technical operations across assigned property cluster (typically 5-15 properties)

- Oversee building systems performance, maintenance programs, and capital projects

- Ensure consistent service delivery standards across all cluster properties

- Coordinate with property management teams to optimize operational efficiency

- Manage cluster-wide technical budgets and vendor relationships

Technical Excellence

- Implement and maintain technical standards and best practices across the cluster

- Conduct regular property assessments and technical audits

- Drive energy efficiency initiatives and sustainability programs

- Oversee preventive maintenance programs and emergency response protocols

- Ensure compliance with safety regulations, building codes, and environmental standards

Team Leadership

- Manage technical staff including engineers, technicians, and specialists across cluster properties

- Provide coaching, development, and performance management for direct reports

- Foster collaboration and knowledge sharing between cluster teams

- Coordinate training programs and skill development initiatives

- Support recruitment and onboarding of technical personnel

Strategic Planning & Innovation

- Develop cluster-specific technical strategies and improvement plans

- Identify opportunities for operational optimization and cost reduction





- Lead implementation of new technologies and digital solutions

- Analyze performance metrics and develop action plans for improvement

- Support business development and client retention efforts

Stakeholder Management

- Serve as primary technical contact for cluster clients and tenants

- Collaborate with account management and business development teams

- Coordinate with corporate technical teams and subject matter experts

- Manage relationships with key vendors and service providers

- Provide technical expertise for lease negotiations and space planning

Required Qualifications

Education & Experience

- Bachelor's degree in Engineering, Facilities Management, or related technical field

- 7-10 years of experience in commercial real estate operations, facilities management, or building engineering

- 3-5 years of supervisory or team leadership experience

- Skilled certifications (FMP, SMA, CFM, or relevant engineering licenses) preferred

Technical Competencies

- Strong knowledge of building systems (HVAC, electrical, plumbing, fire safety, security)

- Experience with CMMS/IWMS platforms and building automation systems

- Understanding of energy management and sustainability practices

- Familiarity with construction and capital project management

- Knowledge of relevant codes, regulations, and industry standards

Leadership & Communication Skills

- Proven ability to lead and motivate technical teams

- Robust problem-solving and analytical capabilities





- Excellent communication skills with ability to interact with diverse stakeholders

- Project management experience with ability to handle multiple priorities

- Customer service orientation with focus on client satisfaction

Technology Proficiency

- Experience with PropTech solutions and IoT building technologies

- Proficiency in data analysis and reporting tools

- Knowledge of digital workplace technologies

- Understanding of smart building concepts and applications

Preferred Qualifications

- Experience managing geographically dispersed teams

- Background in multiple property types (office, industrial, retail, healthcare)

- Experience with ESG reporting and sustainability certifications (LEED, ENERGY STAR, etc.)

- Lean Six Sigma or similar process improvement training

- Advanced degree in Engineering, Business, or related field

Key Performance Indicators

- Cluster operational performance metrics (uptime, response times, tenant satisfaction)

- Budget management and cost optimization achievements

- Energy efficiency and sustainability improvements

- Team performance and development metrics

- Client retention and satisfaction scores

What We Offer

- Competitive salary with performance incentives

- Comprehensive benefits package including health, dental, and retirement plans

- Career development opportunities and continuing education support

- Flexible work arrangements and modern technology tools

- Career advancement opportunities within JLL's global platform

- Access to industry-leading training and certification programs

Travel Requirements

- Regular travel within assigned cluster (up to 50%)

- Occasional travel for training, conferences, or corporate meetings

- Valid driver's license required

📌 Assistant Facility Manager (Pune)
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