Role & responsibilities

- Lead the team: Manage Relationship Managers/Revenue Leads and guide them to achieve their revenue and business targets.

- Increase revenue: Ensure rooms are available and drive bookings and occupancy across the properties.

- Track sales & targets: Review monthly performance, sales trackers, and target achievement of the team/accounts.

- Manage collections: Ensure outstanding payments from property owners/accounts are collected on time.

- Manage property owners: Maintain solid relationships with owners, solve their concerns, and prevent them from leaving the company.

- Improve poor-performing properties: Identify properties that are underperforming and work with the team to improve their revenue and guest experience.

- Improve guest experience: Maintain quality standards, solve customer issues, and introduce initiatives that encourage guests to return.

- Handle escalations: Resolve problems between owners, customers, and internal teams.

- Understand the market: Track competitors, pricing, demand, and market trends and use this information to improve business.

- Work with multiple teams: Coordinate with Sales, Operations, Finance, Customer Support and other internal teams to get things done.

📌 Area Revenue Head (Pune)
🏢 OYO
📍 Pune