Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : AWS Administration

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain system reliability and efficiency throughout the day.

Roles & Responsibilities:

Provide L2/L3 support for AWS networking components including VPCs, subnets, route tables, NAT Gateways, endpoint, DNS, VPN, R53, WAF and Internet Gateways

Manage and troubleshoot hybrid connectivity (Site-to-Site VPN, Client VPN, Direct Connect)

Configure and maintain network access controls using Security Groups and NACLs

Monitor and resolve network performance issues such as latency, packet loss, and connectivity failures

Manage DNS services using Route 53 (public and private hosted zones) and resolver rules

Support load balancing solutions (ALB/NLB) to ensure application availability

Implement network monitoring and logging using CloudWatch, VPC Flow Logs, and CloudTrail

Automate network provisioning and configurations using Terraform or CloudFormation

Perform incident, change,



and problem management for network-related issues

Maintain documentation for network architecture and operational procedures

Collaborate with cross-functional teams to support application deployments and infrastructure changes

Professional & Technical Skills:

Strong hands-on experience with:

Amazon VPC, IPAM, Subnetting, CIDR planning

Route Tables, Internet Gateway, NAT Gateway

Transit Gateway, VPC Peering, PrivateLink

Route 53 (DNS management), hosted zones

Endpoint and resolver rules

Elastic Load Balancers (ALB/NLB)

Direct Connect and VPN solutions

WAF and relevant best practices

Experience with CloudWatch, VPC Flow Logs, and monitoring tools

Proficiency in Terraform or CloudFormation for Infrastructure-as-Code

Solid understanding of TCP/IP, DNS, HTTP/HTTPS, and networking fundamentals

Strong analytical and troubleshooting abilities

Ability to manage incidents and work in a 24/7 support environment (on-call/shift)

Effective communication and collaboration skills

Proactive approach to performance optimization and issue prevention

Additional Information

- The candidate should have minimum 3 years of experience in AWS Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time educationAbout Accenture





Accenture is a leading global skilled services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

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📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru