Hi Connections

Teamware is hiring for Client Service Operations /AML and KYC Manager role

Experience:12+years

Location:Mumbai(Powai)

NP:Immediate joiners

Interview mode:Face to Face

JD

Client Service Operations

Level: L3

Attaching the JD again for your reference. We want the candidate to posses robust working knowledge on AML/KYC and Transaction monitoring field along with any of these compliance monitoring tools such as and LexisNexis, worldcheck etc The responsibilities include but are not limited to:

Operations Management

1. Lead and manage multiple AML/KYC/Transaction Monitoring/Fraud Alert Remediation projects, ensuring timely delivery with >99% quality.
2. Act as the domain SME on AML, KYC, TM, and Fraud investigations—guiding the team and resolving escalations.
3. Oversee end‑to‑end delivery for 4–5 major accounts, including planning, resourcing, execution, and reporting.
4. Interpret regulatory requirements and policy changes (FATF, USA PATRIOT Act, EU AMLD, FCA, APAC AML, etc.) and translate them into updated SOPs and workflows.
5. Ensure all methodologies, tools, and procedures are documented accurately and kept up to date.
6. Monitor operational KPIs, SLAs, and productivity dashboards; implement corrective measures where needed.
7. Partner with Business Units globally to support seamless transitions, migrations, and onboarding of new processes.
8. Develop, implement, and monitor daily reports on key performance indicators, ensuring timely communication with relevant stakeholders

Team Management

1. Lead a team of 15+ analysts and quality control reviewers, ensuring optimal resource allocation and performance.
2. Conduct structured coaching, mentoring, weekly check‑ins, and formal performance evaluations.
3. Maintain team attrition below 10% annually and proactively identify early warning signs.
4. Drive employee engagement, development,



and retention; maintain Pulse survey score ≥80%.

Stakeholder & Client Management

1. Build and maintain strong relationships with internal stakeholders, clients, and cross‑functional leaders.
2. Deliver consistent client satisfaction with CSAT ≥4.5; oversee service recovery for low feedback scores.
3. Communicate project progress, risks, and insights proactively to senior leadership and clients.

Quality, Compliance & Continuous Improvement

1. Ensure all research, reviews, and investigations meet regulatory, audit, and internal quality expectations.
2. Lead quality assurance checks and implement feedback‑driven improvements.
3. Identify process gaps and drive automation, optimization, and workflow enhancements.

Requirements:

1. Bachelor’s or Master’s degree in Finance, Business Administration, Law, or a related field.
2. 12–15 years of experience in AML, KYC, Transaction Monitoring, Fraud Operations, or Financial Crime Compliance.
3. 5–8 years of direct team management experience in operational environments.
4. Strong knowledge of global regulatory frameworks (FATF, USA PATRIOT Act, EU AMLD, FCA, GDPR, APAC AML).
5. Strong knowledge on tools like Elliptic, Chainalysis, TRM Labs, Sumsub and LexisNexis ThreatMetrix
6. Proven experience in operations management, project management, and stakeholder management.
7. Excellent communication, analytical, investigative, and decision‑making skills.
8. Strong proficiency in MS Office, reporting tools, and workflow management.

Preferred Certifications

1. Candidates possessing any of the following certifications will be given preference:
2. CAMS (Certified Anti‑Money Laundering Specialist)
3. CKYCA (Certified KYC Associate)
4. Globally Certified KYC Specialist (GO‑AKS)
5. Any other recognized certification in AML/Compliance/Financial Crime

If interested do share cv to [email protected]

📌 Anti-Money Laundering Specialist (Mumbai)
🏢 Teamware Solutions
📍 Mumbai