Amazon Connect_Virtual Interview_05th September (Chennai)

Amazon Connect_Virtual Interview_05th September (Chennai)

02 Sep
|
Tata Consultancy Services
|
Chennai

02 Sep

Tata Consultancy Services

Chennai

Role & responsibilities

- Design, develop, configure, and maintain Amazon Connect contact center solutions.

- Create and manage contact flows, queues, routing profiles, operating schedules, and user management.

- Implement advanced skill-based, agile, and attribute-based routing using Amazon Connect, AWS Lambda, and DynamoDB.

- Design and integrate conversational AI and self-service solutions using Amazon Lex.

- Integrate Amazon Connect with enterprise applications, CRM platforms, databases, third-party systems, and REST APIs.

- Configure and manage call recording, callback functionality, holiday routing, business hours, failover mechanisms, and disaster recovery processes.

- Monitor, troubleshoot, and optimize contact center performance using Amazon CloudWatch and AWS monitoring services.

- Support and enhance omnichannel capabilities, including Voice, Chat, Tasks, and Customer Engagement workflows.

📌 Amazon Connect_Virtual Interview_05th September (Chennai)
🏢 Tata Consultancy Services
📍 Chennai

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