: Customer Service Executive Airline & Travel Insurance

Department: Airline Customer Service & Travel Insurance Support

Locaon: Gurugram

Employment Type: Full time

Work Schedule:

6-day work week with rotaonal week-os (as per process requirements)

24/7 rotaonal shi¢s, including nights, weekends, and public holidays

Posi¢on Overview The Customer Service Execu¢ve will be responsible for delivering high-quality support across airline opera¢ons and travel insurance services. This role requires strong knowledge of airline systems, the ability to manage customer interac¢ons eciently, and a commitment to providing excep¢onal service standards.

Key Responsibili¢es

1. Airline Customer Service

Operate Global Distribu¢on Systems (GDS) such as Amadeus, Sabre, or Galileo to manage bookings

Retrieve, update, and manage Passenger Name Records (PNRs)

Process ¢cke¢ng ac¢vi¢es including cancella¢ons, reissuances, and date changes in accordance with fare rules

Resolve customer queries related to ight bookings, schedules, and disrup¢ons

2. Travel Insurance Support

Provide accurate informa¢on on travel insurance products, including coverage,

benets, and exclusions

Assist customers with policy issuance, claims procedures, refunds, and emergency assistance

Address and resolve insurance-related inquiries in a ¢mely and professional manner

3. Customer Experience & Service Delivery





Deliver consistent, high-quality service across all customer touchpoints (voice, email,

or chat)

Handle customer concerns and escala¢ons with professionalism and empathy

Maintain service quality standards and adhere to dened processes and SLAs

Ensure accurate documenta¢on and ¢mely resolu¢on of customer interac¢ons

Required Skills & Competencies

•

Mandatory hands-on experience with airline/GDS systems (Amadeus, Sabre, or

Galileo)

Strong understanding of airline ¢cke¢ng, fare rules, and PNR management

Working knowledge of travel insurance products and processes

Excellent verbal and wri¢en communica¢on skills in English

Strong analy¢cal and problem-solving abili¢es with a¢en¢on to detail

: Customer Service Executive Airline & Travel Insurance

Ability to manage mul¢ple tasks in a fast-paced, customer-centric environment

Experience Requirements

Minimum 1 year of relevant experience in customer service, preferably within airline, travel, or insurance domains

Educa¢onal Qualica¢ons

Bachelors degree or equivalent qualica¢on in any discipline (preferred)

Addi¢onal Requirements

Flexibility to work in a 24/7 rota¢onal shi¢ environment

Willingness to work on weekends and public holidays as per business needs

Ability to adapt to dynamic opera¢onal requirements

📌 Airline Insurance Executive (Gurugram)
🏢 Radical Minds
📍 Gurugram