Airtel HDO - Territory Manager (On-Roll)

Location: Chennai, Trichy and Vellore

Salary: 5 LPA - 6.9 LPA

Experience: Minimum 2+ Years

Age: Maximum 35

Key Responsibilities

- Manage and monitor Installation, Shifting, Reactivation & Fault Repair activities.
- Ensure timely resolution of customer service requests as per SLA/TAT.
- Manage and coordinate Wiremen, Engineers and field teams.
- Monitor team productivity and ensure achievement of defined KPIs/targets.
- Ensure quality installation and minimize repeat/re-open complaints.
- Handle customer escalations and coordinate with internal teams for faster resolution.
- Monitor field-team performance through Airtel work platforms/apps.
- Ensure adherence to Airtel processes, SOP, safety and quality standards.
- Conduct regular audits and prepare productivity/performance reports.




- Identify process improvements to improve customer experience and service quality.
- Drive Serve-to-Sell / product pitching through field teams.
- Train and guide field resources for better productivity and service delivery.

Candidate Profile

- Any Degree and Diploma
- Robust experience in Broadband / FTTH / Fiber / Wi-Fi operations.
- Team handling and field operations experience.
- Good communication and customer-handling skills.
- Vendor / partner management experience preferred.
- Willingness to work in a field-based role.
- Candidates from Telecom / Broadband / DTH / Fiber background preferred.

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📌 Airtel HDO - Territory Manager (Chennai)
🏢 Firstmeridian Global Services
📍 Chennai