AI Ops SME (Telecom Domain) Experience:

8-12 Years Practice:

Telecom / Network Services – AI Ops, Observability & Automation Location:

Bangalore, Chennai, Noida, Gurgaon / Hybrid - with travel as needed.

Designs and implements AI-driven operations capabilities — observability, event correlation, alarm/ITSM integration and automated remediation — across telecom RAN and Core domains, advancing the network toward autonomous, closed-loop operations using the latest AIOps and agentic tooling.

Key Responsibilities

- Design end-to-end AIOps architecture spanning data ingestion, correlation, ML-based anomaly detection and automated remediation for telecom networks.
- Define observability strategy across logs, metrics, traces and events for RAN, Core and transport, bringing in the latest AIOps, GenAI and agentic tooling.
- Build and configure correlation engines, ML models and automation workflows for fault detection, RCA and predictive maintenance.
- Design closed-loop, self-healing remediation workflows that move operations toward autonomous network maturity (TM Forum AN levels), reducing manual intervention.
- Design and implement alarm/event management — collection, deduplication, enrichment, correlation and suppression across multi-vendor networks.
- Own end-to-end ITSM integration: incident, problem and change workflows between AIOps/correlation platforms and ServiceNow/Remedy/BMC suites.
- Build automated ticket creation, enrichment and intelligent assignment/routing from alarm events into ITSM tools, with CMDB linkage.
- Integrate AIOps platforms with telco EMS/NMS,



OSS/inventory and ITSM systems via REST/API and streaming interfaces.
- Support production environments — tuning correlation rules, ML retraining, and continuous RCA accuracy improvement with NOC/L1-L3 teams.
- Define and report AIOps KPIs (MTTD, MTTR, noise reduction, automation coverage) and contribute to presales/PoC delivery for AIOps opportunities.

Technical Skills & Tools-

Category Tools / Technologies Telco Domain RAN, Core (EPC/5GC), Packet Core, Transport; 3G/4G/5G network elements and KPIs Observability &

• Monitoring Splunk, ThousandEyes, Grafana, Prometheus, Elastic Stack (ELK), Dynatrace, Datadog, AppDynamics AIOps / Correlation Platforms Moogsoft, BigPanda, ServiceNow AIOps, Cisco Crosswork Health Insights, Ciena Blue Planet UAA, PagerDuty Alarm / Fault Management (FM) SNMP traps, syslog, streaming telemetry, NOC alarm consoles, EMS/NMS fault feeds, topology-based correlation ITSM &

• Integration ServiceNow ITSM/ITOM, BMC Remedy, Jira Service Management, CMDB integration, REST/SOAP APIs, workflow automation AI / ML &

• GenAI Python (scikit-learn, TensorFlow/PyTorch basics), LLM-based RCA copilots, RAG pipelines, anomaly-detection models Autonomous Networks Closed-loop automation, self-healing remediation, TM Forum Autonomous Networks (AN) maturity levels, intent-based assurance Automation &

• Integration Ansible, Python, NETCONF/RESTCONF, Kafka/streaming telemetry, webhook & middleware integrations Delivery &

• Frameworks ITIL v4, Agile/Scrum, SRE practices, TM Forum ODA (assurance domain)

📌 AI Operations Strategist (Sector 27)
🏢 Impellam Group
📍 Sector 27