03 Sep
|
ZEE Labs
|
Shimla
Responsibilities:
- Serve as the primary point of contact for guests, addressing inquiries, requests, and concerns promptly.
- Ensure a high-quality guest experience by providing personalized and proactive service.
- Handle guest complaints or issues effectively, offering solutions to maintain satisfaction.
- Coordinate with housekeeping, front office, and other departments to meet guest needs seamlessly.
- Maintain detailed records of guest preferences and feedback to improve service delivery.
- Assist in check-in and check-out processes as needed to ensure smooth operations.
- Promote hotel services, facilities, and special offers to enhance guest engagement.
- Monitor guest satisfaction and report insights to management for continuous improvement.
📌 Guest Relation Executive (Shimla)
🏢 ZEE Labs
📍 Shimla