About This Job

Softcell Technologies Global Pvt. Ltd.

Location: Mumbai, Maharashtra, India

Work Mode: In office

Industry: IT Services and IT Consulting

Job Title: Zscaler Engineer – Operations (ZIA/ZPA/Web DLP)

Location: Mumbai

Experience: 2-5 years

Role Summary

We are looking for a Zscaler Operations Engineer to manage day-to-day operations, monitoring, troubleshooting, and optimization of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Web DLP deployments across enterprise environments. The candidate will be responsible for ensuring policy integrity, incident response, change management, and continuous tuning of the Zscaler platform to maintain security posture and end-user experience.

Key Responsibilities

ZIA (Zscaler Internet Access)

Manage and maintain URL filtering, SSL inspection, cloud firewall, and sandboxing policiesMonitor traffic logs via Nanolog/Log Streaming Service (NSS/LSS) for anomaliesHandle policy exceptions, whitelisting/blacklisting requests, and category reclassificationTroubleshoot SSL bypass issues, PAC file problems, and Zscaler Client Connector (ZCC) connectivity issues

ZPA (Zscaler Private Access)

Manage App Connectors, App Segments, Server Groups, and Access PoliciesMonitor connector health, load balancing, and private service edge performanceTroubleshoot user access issues, DNS resolution problems, and application segment misconfigurationsSupport Zero Trust Network Access (ZTNA) rollout for new applications

Web DLP

Configure and maintain DLP dictionaries, engines,



and policies for data exfiltration preventionInvestigate DLP incidents, false positives, and policy violations; coordinate with compliance/legal teamsFine-tune DLP rules to reduce noise while maintaining detection efficacySupport integration of DLP with CASB (if in scope) for SaaS application coverage

General Operations

Perform daily health checks, incident triage, and RCA documentationManage change requests (CRs) through ITSM tools with proper testing and rollback plansMaintain SOPs, runbooks, and knowledge base articles for L1/L2 escalation handlingCoordinate with Zscaler TAC for critical issues and platform bugsGenerate periodic reports (SLA compliance, incident trends, policy audit)Support periodic health checks, DR drills, and platform upgrades/patches

Required Skills

Hands-on experience with ZIA, ZPA administration consoleStrong understanding of SSL/TLS inspection, PAC files, GRE/IPSec tunnels, and Zscaler Client ConnectorWorking knowledge of Web/Cloud DLP policy configuration and incident handlingFamiliarity with SIEM integration (Zscaler NSS/LSS feeds)Understanding of Zero Trust architecture principlesBasic networking knowledge (routing, DNS, proxy, firewall concepts)ITIL-based operations exposure (incident/change/problem management)

Certifications (Optional)

ZDTAZDTE

Soft Skills

Strong troubleshooting and analytical mindsetAbility to work in shift-based operations (24x7 environment, if applicable)Good communication skills for stakeholder/customer interaction during incidents

Documentation discipline for SOPs and audit readiness.

📌 Zscaler Engineer (Mumbai)
🏢 Softcell Technologies Global
📍 Mumbai